Patient Resources | AIM Clinic

Medical Trainees

Our physicians hold clinical faculty appointments at UBC and SFU and occasionally have medical students and residents/fellows. During your visit, you may be assessed by a medical student, resident or senior fellow-in-training. While this may prolong your visit, we are confident that your medical care will be strengthened. We are grateful for your time and patience as well your gift of providing a learning opportunity for our medical trainees. If you feel uncomfortable seeing a medical student or resident, please inform our staff in advance of your appointment.

Virtual Visits

Telehealth and virtual visits are an option for consultation and follow up. If this is your preference, please understand that care provided through video or audio communication cannot replace the need for physical examination or an in-person visit for some disorders or urgent problems. Phone numbers for tele-vists will come from blocked numbers for confidentiality so please ensure you are answering blocked calls on the day of your appointment as this might be a member of our team trying to reach you.

In preparation for your appointment, please bring a list of all your medications and supplements (including the dosage amounts and frequencies).

If applicable, it is also helpful to bring a list of all the physicians you wish copied on your consultation letters, labs, or imaging results.

We understand, emergencies happen

Every late or missed appointment interrupts care for you and delays care for others. If you must cancel or reschedule your appointment, we ask that you contact us no later than noon the day before your appointment to allow us to fill the spot from the cancellation list.

If you:

Do not attend your confirmed appointment
Cancel your appointment later than noon the day prior
If you arrive more than 20 minutes after the start time of your appointment, you may have to be rescheduled to prevent delays for other patients

you may be subject to a $25 fee. No-show fees are the patient’s sole responsibility and must be paid in full before your next appointment. If the no-show fee might prevent you from receiving necessary care, please contact us.

We know that unexpected situations sometimes arise (road closures/illness). In the case of emergencies or extenuating circumstances, we may waive the no-show fee on a case-by-case basis.

If our office has to reschedule your appointment for any reason (as mentioned, our providers work in a variety of different areas), please accept our apologies and of course there would be no fee.

Other Services

Community Supports:

Travel Assistance:

Alberni LifeLine

Community Service Directory

Island Health Travel Program

Parksville Volunteer Drivers

Community Health Services

Provincial Travel Assistance

Medication Assistance:

Fair Pharmacare

QuitNow BC Smoking Program

Lab Appointments:

WCGH Lab

Lifelabs

Access Your Information/Results

Health Gateway BC: Find your health information in one place from databases across B.C. including medication history, cancer screening, lab and imaging results, special authority approvals, hospital visits, immunization history, and clinical documents.

If you prefer individual records, Island Health (MyHealth) and LifeLabs (MyCareCompass) have their own online portals to view your results

Don't have a Family Doctor?

A strong primary care system, centered on continuous doctor-patient relationships, leads to the best health outcomes for patients, but many British Columbians are unable to find a family doctor due to physician shortages. Register with the Health Connect Registry Over time, patients will be ‘attached’ to family doctors when they are able to take on new patients.

Heart to Heart

Procedures & Tests